Why 80% of Companies Don't Trust AI (And They're Right)
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In a recent episode of The Building Texas Show, host Justin McKenzie sat down with Perry Robinson, CEO of RocketDocs, to explore a pressing paradox: while roughly 80% of corporate boards push for AI adoption, only about 20% of companies trust the tools enough to deploy them. The conversation, recorded in San Antonio, delves into the widening trust gap and what regulated industries are doing to bridge it.
Robinson, who joined the 30-year-old RocketDocs three years ago, emphasizes the company's philosophy: "Policy is a promise, architecture is a guarantee." He warns that contractual language alone cannot protect corporate IP when employees route sensitive data through public models. "If you're not paying for the product, you are the product," he cautions, noting that free tiers of ChatGPT, Claude, and Gemini often train competitors' models.
The episode covers key risks like 'shadow AI,' where employees paste proprietary data into free AI tools, and discusses Atlassian's recent policy shift on training customer data from Jira and Confluence. Robinson also highlights the upcoming EU AI Act, which introduces revenue-based fines for non-compliance, and Salesforce's headless data moves as signs of mounting pressure to feed AI pipelines securely.
RocketDocs' Luma platform offers a solution: a secure generative AI layer that runs entirely on a customer's own knowledge base within their VPC, audited against ISO 27001 and SOC 2 Type 2 standards. Robinson describes Luma as "limited on purpose," refusing to crawl the open internet to ensure answers stay grounded in approved content. The platform also includes a new secure file transfer capability for defense, law enforcement, and product launch scenarios where large sensitive files cannot be emailed.
Buyers increasingly include AI governance committees, chief compliance officers, and general counsel negotiating AI addenda. The episode underscores that trust in AI is not just about technology, but about architecture, governance, and the willingness to say no to convenience in favor of security.